Shibuya Excel Hotel Tokyu - Tokyo

- The location - the two restaurants on 25th - the staff

No bar (the one on the 5th is always full)

I was so impressed with how nice and helpful the staff was to me. This was the first time I've traveled alone, and the staff did everything possible to make me feel comfortable. One member even walked me to the train station when I said I didn't know where it was and stayed with me until I was literally getting on the train. Wonderful people!

It's location was perfect. I also liked the variety of vending machines!

Location is it's primary selling point. Train station is just below it, shopping is everywhere around the hotel as well as restaurants.

A bit pricey considering the size and amenities of the room. The toilet bidets are manual, which is kinda unusual in japan, as the smaller and cheaper business hotels now feature automatic push button bidets.

Limited access to Taxi because of busy location

Location and views were fantastically. The staff tried hard to meet all our needs and were very friendly. We would go back if and when we come back to Japan

Minor issue with fish market being open.

Missing Wi-fi in the room

We liked the location more than anything. But we could not fault anything about the hotel. The staff were excellent to deal with, very friendly and helpful. Good facilities. The rooms were more than comfortable for our small family. We would stay there again without a doubt.

The location was awesome, the staff were exceptional going above and beyond just normal customer service( i got sick and the amount of help they supplied in getting to a doctor was great). Our hotel room had spectacular views, the breakfast on the top floor is fantastic with great views. When we go back to Shibuya we will be staying here once more.

I like the location of the hotel, it sits above the train station. As well as the restaurants and shopping area is within proximity. I will definitely comeback at shibuya excel hotel tokyu.

I dont like the beddings... As it is too hard for the back. That you feel like your lying on a wood. Please change your beds!!!

Location, elevators, restaurant

No wireless internet uncomfortable hard beds No bar in the top restaurant

The location - proximity to shops and the train lines. Size of the room was also very good by Japanese standards.

Nothing!

The location was superb we can see the famous Shibuya crossing right below our window. The room is spacious enough for two people and the amenities were impeccable. Bed sheets are heavenly, free wifi, powerful hairdryer and attentive staff.

The location is very convenient

Its in a crowded area of the city

The convenient location

The rooms were very basic for he price

Hotel location is excellent, right next to Shibuya JR train station. Within walking distance to shopping such as Paco, 109, Loft, plenty of restaurant nearby. The room is spacious considered in Tokyo.

No body cream, mattress is not thick enough